Zoho Agente de Soporte (Bogotá)

Overview

YOUR NEXT STEP IS AT RAPPI!

Rappi is one of the first Latin American unicorns and a start‑up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.

Rappi is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age, disability or background. You'll be most welcome here!

Responsibilities

• Provide first-level contact and technical incident solutions for users.
• Appropriately route unresolved queries to the next level of support.
• Track, channel, and redirect incidents to the appropriate resources.
• Guide users through the various commercial processes.
• Track users and provide responses and actions on incidents until their solution...