HUB International
Workforce Scheduling Specialist
Job Description
Optimize agent performance as a Workforce Scheduling Specialist at HUB. Leverage your expertise in forecasting and real-time management to enhance operational efficiency in our contact center.
HUB is in search of a detail-oriented Scheduling Specialist with deep knowledge of Workforce Management principles. With at least 7 years of experience, you’ll manage agent schedules aligned with forecasted workloads while delivering comprehensive performance reports. Your familiarity with NICE CXone will support troubleshooting and technology improvements.
Key Responsibilities:
• Maintain accurate and effective scheduling based on workload trends
• Deliver timely reports that track service level achievements
• Analyze performance variances and suggest operational improvements
• Serve as a subject matter expert for contact center platforms
• Implement automation and new capabilities for efficiency
Requirements:
• 7+ years of Workforce Management experience required
•...
HUB is in search of a detail-oriented Scheduling Specialist with deep knowledge of Workforce Management principles. With at least 7 years of experience, you’ll manage agent schedules aligned with forecasted workloads while delivering comprehensive performance reports. Your familiarity with NICE CXone will support troubleshooting and technology improvements.
Key Responsibilities:
• Maintain accurate and effective scheduling based on workload trends
• Deliver timely reports that track service level achievements
• Analyze performance variances and suggest operational improvements
• Serve as a subject matter expert for contact center platforms
• Implement automation and new capabilities for efficiency
Requirements:
• 7+ years of Workforce Management experience required
•...