Workforce Optimization Analyst (Intraday Support) - Fall 2026 Co-op/Intern

Job Description

YOUR NEXT CO-OP PLACEMENT

Work term: Fall 2026

Work term length: 8 months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co‑op placement with a company that offers truly rewarding work and real‑life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

About The Role

As a Workforce Optimization Co‑op Analyst, you will play a key role in supporting the smooth and efficient operation of our contact centers. Working closely with our Intraday Analysts, you will gain hands‑on experience in a fast‑paced environment, learning the fundamentals of workforce management. Your primary focus will be on monitoring real‑time service levels, managing da...