HUB International
Workforce Management Specialist
Job Description
Hi, we’re HUB!
We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.
**The Opportunity!**
Reporting to the VP of Operational Enablement and partnering with Operations Support and Retail Leadership, the **Workforce Management Specialist** is instrumental in the deployment and ongoing support of contact center technology, processes, and analytics. This role ensures the leadership team is equipped with robust reporting, accurate forecasting, optimized scheduling, real-time monitoring, and the broader operational capabilities required to drive performance and informed decision-making.
**A day in the life –**
**Wor...
We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.
**The Opportunity!**
Reporting to the VP of Operational Enablement and partnering with Operations Support and Retail Leadership, the **Workforce Management Specialist** is instrumental in the deployment and ongoing support of contact center technology, processes, and analytics. This role ensures the leadership team is equipped with robust reporting, accurate forecasting, optimized scheduling, real-time monitoring, and the broader operational capabilities required to drive performance and informed decision-making.
**A day in the life –**
**Wor...