Arc'teryx
Workforce Analyst at Arc'teryx
Job Description
Become a key player in enhancing guest experiences at Arc'teryx as a Workforce Analyst. Drive operational excellence through data analysis and effective communication in a hybrid work setup.
As a Guest Services Workforce Analyst based in North Vancouver, you will utilize your analytical skills and experience to support various service teams. Your role involves producing performance reports, tracking staffing efficiency, and improving guest services through actionable insights. You'll be critical in onboarding support roles and maintaining operational compliance to boost service quality.
Key Responsibilities:
• Produce daily, weekly, and monthly operational reports
• Track attendance, adherence, and vacation balances
• Develop forecasts and staffing plans collaboratively
• Conduct ongoing data analysis for service team health
• Support onboarding processes for new hires
Requirements:
• 2+ years of experience in a similar role
• 3+ years in a service or call...
As a Guest Services Workforce Analyst based in North Vancouver, you will utilize your analytical skills and experience to support various service teams. Your role involves producing performance reports, tracking staffing efficiency, and improving guest services through actionable insights. You'll be critical in onboarding support roles and maintaining operational compliance to boost service quality.
Key Responsibilities:
• Produce daily, weekly, and monthly operational reports
• Track attendance, adherence, and vacation balances
• Develop forecasts and staffing plans collaboratively
• Conduct ongoing data analysis for service team health
• Support onboarding processes for new hires
Requirements:
• 2+ years of experience in a similar role
• 3+ years in a service or call...