Kaizen Lab Inc.
Wilsons Security In-House Support Technician
Job Description
Join Wilsons Security as an In-House Support Technician, where you will focus on providing technical assistance and troubleshooting for our security solutions. This role offers a full-time opportunity to make a meaningful impact in a supportive, family-owned atmosphere.
As part of the NextLevel Support Team, you will provide tier 2 support, handling client inquiries and resolving technical issues efficiently. Your experience in security systems, including access control and surveillance, plays a vital role in ensuring client satisfaction and system effectiveness.
Key Responsibilities:
• Provide exceptional service to clients and internal teams
• Address inquiries via phone, email, and chat promptly
• Remotely assist with troubleshooting products
• Manage work orders diligently in the NLS queue
• Process activation requests effectively
Requirements:
• Minimum 3 years of experience in the security industry
• Strong communication skills, both written and oral...
As part of the NextLevel Support Team, you will provide tier 2 support, handling client inquiries and resolving technical issues efficiently. Your experience in security systems, including access control and surveillance, plays a vital role in ensuring client satisfaction and system effectiveness.
Key Responsibilities:
• Provide exceptional service to clients and internal teams
• Address inquiries via phone, email, and chat promptly
• Remotely assist with troubleshooting products
• Manage work orders diligently in the NLS queue
• Process activation requests effectively
Requirements:
• Minimum 3 years of experience in the security industry
• Strong communication skills, both written and oral...