Warranty Engineering - Automated Transmissions

Eaton's IS VEH VGNA division is currently seeking a Warranty Engineering - Automated Transmissions.
- **What you'll do**:
- **Primary Function**:
- The primary function of the Customer Experience Representative (CER) is to provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions.
This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.
- **Essential Functions**:
- Deliver industry leading customer support
- Improve the customers experience by improving customer up time and reducing the incident rate
- Document all applicable custom...