Vulnerable Customer Consultant

As a ECT Consultant (Vulnerable Customer Consultant), your mission is to help implement and enforce Wise’s vulnerability and accessibility strategy through specialising in our team’s focus areas (Product Knowledge, Regulatory Knowledge, Vulnerability Knowledge, and Accessibility). As a Vulnerable Customer Consultant, you’ll report directly to the Vulnerable Customer Lead and promote an inclusivity-first mentality globally, while cooperating with our internal Compliance, Vendor Management, and Customer Support teams, as well as the various support functions like Training, KM, CI and more.

The Vulnerable Customer Consultant is a specialist position with comprehensive knowledge of the global offering of Wise products. You will  have knowledge and experience of working with people with varying degrees of difficulties or personal hardship while being able to maintain composure, resilience, and boundaries.

You will be able to represent and explain...