Scotiabank
Transformative Director for Digital Employee Experience and Optimization
Job Description
Elevate the employee digital journey as a Director of Experience and Optimization. Drive AI transformation while enhancing support channels and reducing technological friction in a modern workplace environment.
This leadership role requires someone experienced in Digital Employee Experience, IT Service Management, and Automation. You will be pivotal in implementing a cutting-edge support model that enhances overall employee satisfaction while capitalizing on automated solutions. Expect to lead a diverse team, elevate operational excellence, and foster a collaborative culture focused on continuous improvement.
Key Responsibilities: • Lead the execution of the digital employee experience roadmap • Drive AI-enabled self-service capabilities for support channels • Minimize troubleshooting through self-healing technology solutions • Establish a global command center for performance monitoring • Foster a customer-focused culture within the team
Requirements: • 8–12...
This leadership role requires someone experienced in Digital Employee Experience, IT Service Management, and Automation. You will be pivotal in implementing a cutting-edge support model that enhances overall employee satisfaction while capitalizing on automated solutions. Expect to lead a diverse team, elevate operational excellence, and foster a collaborative culture focused on continuous improvement.
Key Responsibilities: • Lead the execution of the digital employee experience roadmap • Drive AI-enabled self-service capabilities for support channels • Minimize troubleshooting through self-healing technology solutions • Establish a global command center for performance monitoring • Foster a customer-focused culture within the team
Requirements: • 8–12...