TD
Transformation and Governance Senior Manager Role
Job Description
Drive transformation and governance excellence with TD as a Senior Manager in Toronto, Ontario. Your role will integrate AI initiatives while enhancing operational processes across the organization.
As part of the North American Customer Operations (NACO), you will oversee crucial transformation projects aimed at improving service delivery and client experiences. This role requires strong financial acumen and the ability to navigate complex stakeholder landscapes. Excelling in executive communication will enable you to effectively convey insights and influence decision-making.
Key Responsibilities:
• Manage cross-functional transformation efforts
• Establish governance processes including reporting templates
• Collaborate with delivery and segment leads for alignment
• Track transformation financials in partnership with finance
• Create and present executive insights and narratives
Requirements:
• 10–15 years in governance or transformation roles
• Extensi...
As part of the North American Customer Operations (NACO), you will oversee crucial transformation projects aimed at improving service delivery and client experiences. This role requires strong financial acumen and the ability to navigate complex stakeholder landscapes. Excelling in executive communication will enable you to effectively convey insights and influence decision-making.
Key Responsibilities:
• Manage cross-functional transformation efforts
• Establish governance processes including reporting templates
• Collaborate with delivery and segment leads for alignment
• Track transformation financials in partnership with finance
• Create and present executive insights and narratives
Requirements:
• 10–15 years in governance or transformation roles
• Extensi...