The Portfolio Group
Toronto Client Solutions Manager Role
Job Description
Drive client success as a Client Solutions Manager in Toronto. This leadership role focuses on enhancing operational excellence and client satisfaction in a collaborative, in-office environment.
Lead the Client Solutions team in downtown Toronto as a strategic Manager. With a focus on First Call Resolution, you will oversee onboarding, credit operations, and retention strategies. Your proven leadership and analytical skills will ensure high-quality service and robust client relationships while balancing revenue growth.
Key Responsibilities:
• Coach teams to enhance client journeys
• Manage daily operations of onboarding and credit teams
• Champion First Call Resolution across all channels
• Conduct performance reviews and quality assurance
• Analyze churn patterns and implement strategies
Requirements:
• 5+ years in a high-volume call centre environment
• 5+ years of direct management experience
• Proven success in cross-functional leadership
• Stron...
Lead the Client Solutions team in downtown Toronto as a strategic Manager. With a focus on First Call Resolution, you will oversee onboarding, credit operations, and retention strategies. Your proven leadership and analytical skills will ensure high-quality service and robust client relationships while balancing revenue growth.
Key Responsibilities:
• Coach teams to enhance client journeys
• Manage daily operations of onboarding and credit teams
• Champion First Call Resolution across all channels
• Conduct performance reviews and quality assurance
• Analyze churn patterns and implement strategies
Requirements:
• 5+ years in a high-volume call centre environment
• 5+ years of direct management experience
• Proven success in cross-functional leadership
• Stron...