Temporary Part-Time Patient Experience Specialist

Temporary Part-Time Patient Experience Specialist

Department: Quality Improvement

Location: Kingston (Reddendale / Cataraqui / Collins Bay)

Status: Temporary Part-time (up to 3 months with possible extension)

Department: Quality and Risk

Union Association: Non-Union

SALARY: $39.45 to $47.53

Position Summary

The Patient Experience Specialist is a member of the Quality and Risk Management Team and plays a key role in enhancing the patient and family centred culture at BGH. Self-directed and well-organized, the Patient Experience Specialist works collaboratively with staff and physicians to facilitate the effective management of all patient and family feedback including compliments, suggestions, inquiries, and complaints.

The Patient Experience Specialist bridges gaps between patients, families, and health care providers by ensuring concerns are handled openly,...