Technology Analyst

Job Description

: Provide advanced onsite IT support for end-user devices and infrastructure, including hands-on assistance in data centre environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams.Description of RoleDeliver expert-level deskside support for desktops, laptops, printers, and mobile devices.Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Perform hands-on tasks in data Centres: racking/stacking servers, cable management, hardware replacements, and diagnostics.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologiesHands & feet support to Backend team for Network/Server/application issue.Working with vendor support contacts to resolve technical issues.Install, configure, and troubleshoot operating systems (Windows/macOS/Linux)...