Technical Support Specialist

Role Summary: Note: CPQ is good to have.
Not Mandatory.
We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems.
The role will focus on L1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders.
The candidate must be comfortable working in rotational shifts to support global users.
Key Responsibilities
Application Support
- Provide functional L2 support for CPQ, Order Management, and Sales applications
- Act as the first point of contact for business users, sales teams, and operations
- Diagnose and resolve functional issues, data-related problems, and user errors
- Manage incidents, service requests, and minor enhancements through ticketing systems (e.g., ServiceNow, Jira)
CPQ & Order-to-Cash Support
- Support end-to-end quote-to-order (Q2O) and order-to-cash (O2C)...