Custom Health
Technical Support Specialist Ontario
Job Description
Join Custom Health as a Technical Support Specialist II in Ontario and provide high-quality customer service. Focus on troubleshooting application issues while engaging with diverse healthcare stakeholders and ensuring expert guidance.
As a Technical Support Specialist, you will act as the primary contact for users, delivering training and resolving technical problems efficiently. Your role will involve collaboration with application support teams and mentoring CSR I staff. Strong communication and problem-solving skills will empower you to assist users effectively and manage escalated concerns promptly.
Key Responsibilities:
• Manage initial application support requests
• Gather data for successful issue resolution
• Investigate solutions using knowledgebases
• Document resolutions while lacking higher access
• Coordinate with third parties for troubleshooting
Requirements:
• Post-secondary degree or relevant experience
• Excellent communication and techn...
As a Technical Support Specialist, you will act as the primary contact for users, delivering training and resolving technical problems efficiently. Your role will involve collaboration with application support teams and mentoring CSR I staff. Strong communication and problem-solving skills will empower you to assist users effectively and manage escalated concerns promptly.
Key Responsibilities:
• Manage initial application support requests
• Gather data for successful issue resolution
• Investigate solutions using knowledgebases
• Document resolutions while lacking higher access
• Coordinate with third parties for troubleshooting
Requirements:
• Post-secondary degree or relevant experience
• Excellent communication and techn...