PeopleToGo
Technical Support Specialist - Level 2
Job Description
Become a Technical Support Specialist - Level 2, focusing on desktop support and IT troubleshooting. This position emphasizes customer interaction and the execution of hardware roll-out activities.
The ideal candidate must have 1-2 years of field and deskside support experience, with a strong foundation in internetworking and troubleshooting. You will engage directly with customers to diagnose issues and manage software installations while ensuring optimal functionality across devices. Your proactive approach to managing multiple tasks will be vital.
Key Responsibilities:
• Handle desktop installations, moves, and changes for users
• Resolve hardware and software issues through deskside support
• Provide efficient 1st level help desk support
• Perform basic repairs and maintenance on devices
• Coordinate with dispatch regarding customer calls
Requirements:
• 1-2 years of experience in technical support
• A+ certification is required
• Strong troubleshoo...
The ideal candidate must have 1-2 years of field and deskside support experience, with a strong foundation in internetworking and troubleshooting. You will engage directly with customers to diagnose issues and manage software installations while ensuring optimal functionality across devices. Your proactive approach to managing multiple tasks will be vital.
Key Responsibilities:
• Handle desktop installations, moves, and changes for users
• Resolve hardware and software issues through deskside support
• Provide efficient 1st level help desk support
• Perform basic repairs and maintenance on devices
• Coordinate with dispatch regarding customer calls
Requirements:
• 1-2 years of experience in technical support
• A+ certification is required
• Strong troubleshoo...