Jsi Telecom. Inc.
Technical Support Specialist - JSI Careers
Job Description
Advance your career at JSI as a Technical Support Specialist in Kanata, Ontario, with a hybrid work culture. This role emphasizes system administration skills and customer technical support.
As a key member of our operational support team, you will manage and resolve user support issues while also maintaining system configurations. The ideal candidate possesses strong analytical skills along with at least five years' experience in a technical support role, specifically in managing Windows and Linux environments. Join us to provide innovative solutions to our diverse client base.
Key Responsibilities:
• Ensure timely and accurate support for customer inquiries
• Develop and maintain system documentation and configurations
• Conduct analysis for software upgrades and changes
• Collaborate with engineering in troubleshooting escalated issues
• Participate in weekend on-call support and dynamic priority shifts
Requirements:
• Degree or certification in Computer S...
As a key member of our operational support team, you will manage and resolve user support issues while also maintaining system configurations. The ideal candidate possesses strong analytical skills along with at least five years' experience in a technical support role, specifically in managing Windows and Linux environments. Join us to provide innovative solutions to our diverse client base.
Key Responsibilities:
• Ensure timely and accurate support for customer inquiries
• Develop and maintain system documentation and configurations
• Conduct analysis for software upgrades and changes
• Collaborate with engineering in troubleshooting escalated issues
• Participate in weekend on-call support and dynamic priority shifts
Requirements:
• Degree or certification in Computer S...