Polara Enterprises, LLC.
Technical Support Specialist in ITS
Job Description
Join the front line of technical support for Intelligent Transportation Systems (ITS) products, helping customers resolve hardware issues. Utilize various tools to provide step-by-step guidance and support.
In this role, you will play a critical part in ensuring customer satisfaction through expert diagnosis and resolution of hardware issues. Collaborating with field technicians, you'll provide essential support from pre-sales to end-of-life stages, all while maintaining accurate documentation and feedback loops for product improvements.
Key Responsibilities:
• Diagnose issues with hardware in live environments
• Guide technicians through systematic troubleshooting processes
• Document failures and maintain detailed records
• Provide training and on-site support to enhance service
• Collaborate with teams to identify product improvements
Requirements:
• Diploma in Electronics or Electrical Engineering Technology...
In this role, you will play a critical part in ensuring customer satisfaction through expert diagnosis and resolution of hardware issues. Collaborating with field technicians, you'll provide essential support from pre-sales to end-of-life stages, all while maintaining accurate documentation and feedback loops for product improvements.
Key Responsibilities:
• Diagnose issues with hardware in live environments
• Guide technicians through systematic troubleshooting processes
• Document failures and maintain detailed records
• Provide training and on-site support to enhance service
• Collaborate with teams to identify product improvements
Requirements:
• Diploma in Electronics or Electrical Engineering Technology...