OPTEL
Technical Support Specialist for Serialization
Job Description
Elevate your technical expertise at OPTEL as a Technical Support Specialist. This role emphasizes customer engagement and comprehensive support for serialization and tracking systems.
You'll take charge of troubleshooting customer issues, ensuring both hardware integrity and software functionality. Working with Field Technicians, you will fine-tune and integrate OPTEL's serialization systems, documenting all processes meticulously. Excellent communication will be essential as you escalate customer concerns and work with product teams to enhance overall performance.
Key Responsibilities:
• Facilitate integration of serialization systems with Technicians
• Provide comprehensive hardware and software support
• Document and analyze troubleshooting interactions
• Collaborate with product teams to address solution issues
• Validate proper system configurations according to specifications
Requirements:
• DEC in enginee...
You'll take charge of troubleshooting customer issues, ensuring both hardware integrity and software functionality. Working with Field Technicians, you will fine-tune and integrate OPTEL's serialization systems, documenting all processes meticulously. Excellent communication will be essential as you escalate customer concerns and work with product teams to enhance overall performance.
Key Responsibilities:
• Facilitate integration of serialization systems with Technicians
• Provide comprehensive hardware and software support
• Document and analyze troubleshooting interactions
• Collaborate with product teams to address solution issues
• Validate proper system configurations according to specifications
Requirements:
• DEC in enginee...