Technical Support Project Manager Role Montreal

Overview

Capgemini is seeking a Technical Support Project Manager to deliver expert guidance and support for client products. This role is pivotal in managing customer inquiries and enhancing product quality. As a member of the TPM team, you will serve as the product expert, providing high-quality technical support.

Responsibilities

• Analyze incidents, prioritize fixes, and ensure proper documentation throughout the software lifecycle.
• Contribute to driving improvements and validate changes before release.
• Analyze customer feedback and support issues
• Validate technical fixes and enhancements
• Create tickets in Agility for software defects
• Update UAT procedures and results documentation

Qualifications

• Experience with U.S. Federal Aviation Regulations (FAR)
• Detail-oriented approach to product issues
• Familiarity with Fresh Desk and ticketing systems
• Robust ...