Ross-Video
Technical Support Associate
Job Description
Service Delivery and Technical SupportKanata,Ontario
At Ross Video, you’ll be part of a team energized by innovation, building the cutting‑edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Who you report to:
Manager, Technical Support – Frontline
What the job is all about:
- Assist customers with technical setup questions, troubleshooting efforts, and product specific solutions.
- Take ownership of customer issues reported and seeing problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve issues....