Western Community College
Technical Support Assistant at WCC
Job Description
Elevate your IT career with Western Community College as a Technical Support Assistant. Deliver exceptional service while maintaining technology across various campuses in British Columbia.
As a Technical Support Assistant at WCC, you will play a key role in providing IT support to faculty, staff, and students. Your responsibilities will include troubleshooting hardware and software issues, as well as managing the IT helpdesk system. This position demands proactive problem-solving skills and a commitment to delivering high-quality service.
Key Responsibilities:
• Provide exceptional customer service through various communication channels
• Monitor and resolve IT helpdesk tickets promptly within 30 minutes
• Support hardware and software for classrooms and remote work
• Assist with onboarding and training of new employees
• Maintain network infrastructure, including switches and routers
Requirements:
• Bachelor's degree in information technology or related fie...
As a Technical Support Assistant at WCC, you will play a key role in providing IT support to faculty, staff, and students. Your responsibilities will include troubleshooting hardware and software issues, as well as managing the IT helpdesk system. This position demands proactive problem-solving skills and a commitment to delivering high-quality service.
Key Responsibilities:
• Provide exceptional customer service through various communication channels
• Monitor and resolve IT helpdesk tickets promptly within 30 minutes
• Support hardware and software for classrooms and remote work
• Assist with onboarding and training of new employees
• Maintain network infrastructure, including switches and routers
Requirements:
• Bachelor's degree in information technology or related fie...