Technical Product Support Specialist (Quebec City)

Overview

Explore a full-time role as a Technical Product Support Specialist with Electric. Leverage your troubleshooting skills in a SaaS environment, engaging directly with clients to resolve software issues.

Electric is seeking a detail-oriented professional with over 2 years of SaaS support experience. You’ll investigate customer-reported problems by evaluating logs and errors, and communicate findings to both technical teams and end-users. Your ability to manage multiple cases efficiently while documenting thorough bug reports is essential for this role.

Responsibilities

• Investigate and resolve issues across SaaS and desktop applications
• Manage high volumes of concurrent support cases
• Document and reproduce product bugs for Engineering
• Evaluate logs to diagnose configuration and product issues
• Escalate complex issues with transparent context and reproduction steps

Qualifications

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