Definity
Technical Lead for AI Contact Center
Job Description
Become a key player at Definity as the Technical Lead for AI Contact Center solutions. This role focuses on delivering advanced contact center solutions using cutting-edge technology and generative AI.
In this senior position, you will design, implement, and oversee comprehensive solutions for various AI platforms within the contact center at Definity. With over seven years of experience required, your expertise will drive performance improvements and innovate through rapid testing of new technologies. You’ll lead the development team while ensuring that project objectives align with both business and technology standards and strategies.
Key Responsibilities:
• Design and implement digital contact center solutions
• Lead integration design efforts for generative AI applications
• Mentor and guide development teams on technical best practices
• Meet business requirements through scalable solutions
• Oversee delivery of complex cont...
In this senior position, you will design, implement, and oversee comprehensive solutions for various AI platforms within the contact center at Definity. With over seven years of experience required, your expertise will drive performance improvements and innovate through rapid testing of new technologies. You’ll lead the development team while ensuring that project objectives align with both business and technology standards and strategies.
Key Responsibilities:
• Design and implement digital contact center solutions
• Lead integration design efforts for generative AI applications
• Mentor and guide development teams on technical best practices
• Meet business requirements through scalable solutions
• Oversee delivery of complex cont...