Technical Customer Support, Security Technology

Overview

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Technical Customer Support, Security to join our Technology team in Burnaby or Victoria.

This is not an IT role

As a Technical Customer Support professional, you play a key role in ensuring efficient, customer focused delivery of Security Technology Service operations. You manage incoming service requests, triage and schedule work, dispatch technicians, coordinate communication with internal and external stakeholders, and support documentation, billing, forecasting, and overall service excellence from first contact to compl...