Technical Customer Support Analyst

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world‑class products, deep care, and intentional empathy.

Your Purpose

The Bilingual Tech Support Analyst is a strategic liaison between our TOP business users and the technology that supports it. By providing deep technical troubleshooting and seamless API support, the ideal candidate ensures that partners can navigate the world of blockchain, cross‑border payments, and local fiat transactions with confidence. This role is vital for maintaining user trust and driving product adoption within a highly dynamic digital asset ecosystem, directly contributing to a world‑class customer experience.

Reports To

Business Technical Support M...