Technical Coordinator – User Support

Nova Steel is seeking a Technical Coordinator with strong leadership skills to oversee the coordination of technical support. In addition to providing exceptional technical assistance to company users, this person will manage the helpdesk workflow, assign tasks within the team, and ensure the smooth execution of ongoing IT projects.

The ideal candidate has solid technical expertise in hardware, software, and user account management, combined with a strong sense of customer service and a passion for efficient problem-solving. As a key member of the IT team, you will ensure all employees have a reliable and high‑performing technological environment — including computers, telephony, printers, and software essential to our operations.

Qualifications

• College or university degree in Information Technology or a related field.
• Minimum of 5 years of experience in a technical support role or equivalent.
• Relevant certifications (e.g., Microsoft ...