Technical Application Specialist - Erp Accounting Support

**The role**:
**What you will be doing**:
- Respond to complex technical issues where standard procedures have failed, using customer-centric interpersonal skills and technical product knowledge.
- Stay up to date with software updates and changes through training to provide timely and accurate customer support.
- Assist with system setup, configuration, and integration tools to enhance product functionality.
- Address concerns raised by other departments, such as customer experience or sales.
- Mentor and assist other team members.
- Contribute to and utilize the department's knowledge base articles and FAQs.
**What you will likely bring**:
- Excellent written and verbal communication skills for documentation and customer support.
- Strong customer experience and troubleshooting skills.
- Detail-oriented with strong research and problem-solving abilities.
- Experience working in a high-volume support environment.
**What could set ...