Technical Analyst for VIP Client Support

Join BCGEU as a Technical Analyst focusing on VIP customer support and incident resolution. This temporary role requires expertise in Microsoft systems and problem-solving capabilities.
As a Technical Analyst at BCGEU, you'll handle Level 2 and 3 support requests while recommending solutions for executive-level clients. Your experience with operating systems like Windows 10 and Active Directory will be crucial. Engage in quality assurance testing and contribute to technical documentation while maintaining service standards.
Key Responsibilities:
• Analyze and resolve Level 2 and 3 service requests
• Support VIP users with technical issues and solutions
• Conduct quality assurance of application deployments
• Log incidents and follow up until resolution
• Provide orientation for VIP clients on systems
Requirements:
• Degree in a relevant field or equivalent experience
• Proficient in Windows 10 and Microsoft Office 2019
• Technical expertise in Active Di...