Technical Analyst (Auxiliary)

Position Overview

Position: BCGEU Technical Analyst
Pay Range: 21 Bi-Weekly
Salary: $ - $
Division: Technical Engineering Services
Manager: Mark Bowles
Location: BC
Job Type: Auxiliary (Temporary) – 6 Months

Responsibilities

• Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.
• Recommends appropriate technical and/or procedural solutions to senior staff to meet client needs.
• Receives and resolves, or assists in the resolution of, assigned Level 2 and 3 tickets forwarded from other service delivery units.
• Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.
• Monitors and follows up on assigned incidents until resolution.
• Logs VIP calls, incidents, and other service requests.
• Accepts calls from VIP assistants or other individuals on their behalf and works...