Technical Account Manager

About the Role

We are looking for a Technical Account Manager (TAM) to drive engagement across MacroPoint and MyCarrierPortal. This role is designed to maximize customer value realization and adoption across a broad set of Enterprise accounts through building strong relationships and acting as primary technical contact. This individual will focus on maintaining strong relationships with key stakeholders, provide guidance to reach business goals and troubleshooting technical issues.

Customer Engagement & Relationship Management

• Build and maintain strong relationships with decision-makers, super users, and key contacts across all assigned accounts.
• Serve as the primary point of contact for value-focused conversations, performance reviews, and strategic discussions.

Technical Support and Problem Solving

• Provide expert-level technical support, troubleshoot issues, and act as the main point of contact for cust...