MOZ Group
Technical Account Manager at SMTP.com
Job Description
Elevate your career as a Technical Account Manager with SMTP.com in hybrid Ottawa. Leverage your technical expertise and client relations skills to drive commercial growth for high-volume enterprise clients.
In this strategic role, you'll serve as the dedicated technical champion for valuable clients. Your responsibilities will include managing onboarding, leading product demonstrations, and ensuring technical escalations are resolved efficiently. You will collaborate with sales and product teams to secure renewals and drive expansion revenue.
Key Responsibilities:
• Partner with sales for seamless post-sales transition
• Lead technical onboarding for high-volume accounts
• Conduct tailored product demonstrations for clients
• Act as primary technical escalation point for issues
• Collect client feedback to inform product development
Requirements:
• 3-5+ years in technical account management or similar roles
• Proven experience with SaaS/IaaS environments<...
In this strategic role, you'll serve as the dedicated technical champion for valuable clients. Your responsibilities will include managing onboarding, leading product demonstrations, and ensuring technical escalations are resolved efficiently. You will collaborate with sales and product teams to secure renewals and drive expansion revenue.
Key Responsibilities:
• Partner with sales for seamless post-sales transition
• Lead technical onboarding for high-volume accounts
• Conduct tailored product demonstrations for clients
• Act as primary technical escalation point for issues
• Collect client feedback to inform product development
Requirements:
• 3-5+ years in technical account management or similar roles
• Proven experience with SaaS/IaaS environments<...