Tech Supp Professional

As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups.

+ Handle internal and external customer-related issues and concerns.
+ Focus on Fire Alarm systems.
+ Record all customer interactions into a CRM Database.
+ Achieve strategic KPIs and other metric targets.
+ Understand and interpret advanced technical documentation and diagrams.
+ Create and document articles, FAQs, and other related self-service knowledge items.
+ Ef...