MEDFAR
Team Leader for Technical Support Services
Job Description
Elevate customer service as a Team Leader for Technical Support at MEDFAR in Montreal. Monitor team performance and ensure timely resolution of technical issues using MYLE software.
In the role of Team Leader, you will oversee both Level 1 and Level 2 support teams to enhance user experience with our software, MYLE. You'll create, prioritize, and manage daily workflows, while coaching team members to meet performance goals. Your impact will help shape the customer support landscape through effective leadership and collaboration with other departments.
Key Responsibilities:
• Manage daily tasks and workflows for support agents
• Supervise team performance in relation to KPIs
• Develop skills through coaching and training
• Document and update department procedures
• Lead meetings and performance reviews
Requirements:
• Expertise in MYLE software usage
• Completed college studies in relevant discipline
• 3-5 years leading customer support teams
• Solid...
In the role of Team Leader, you will oversee both Level 1 and Level 2 support teams to enhance user experience with our software, MYLE. You'll create, prioritize, and manage daily workflows, while coaching team members to meet performance goals. Your impact will help shape the customer support landscape through effective leadership and collaboration with other departments.
Key Responsibilities:
• Manage daily tasks and workflows for support agents
• Supervise team performance in relation to KPIs
• Develop skills through coaching and training
• Document and update department procedures
• Lead meetings and performance reviews
Requirements:
• Expertise in MYLE software usage
• Completed college studies in relevant discipline
• 3-5 years leading customer support teams
• Solid...