Team Lead, Support Services

Job Title

Team Lead, Support Services

Department

Facilities, Support Services Department

Compensation Range

$5,791.00 - $8,323.42 CAD Monthly

Job Summary

The Team Lead, Support Services is responsible for the day-to-day operation of the Facilities Service Centre and for training and enablement initiatives that support consistent understanding and application of Facilities systems, procedures, and service levels and standards. Reporting to the Manager, Customer Services, this role provides leadership to the Facilities Service Centre, coordinates training delivery across Facilities, supports the development of accessible learning materials, and monitors training completion and compliance. The Team Lead plays a critical role in strengthening service consistency, staff capability, and customer experience across Facilities.

Organizational Status

Reports to the Manager, Customer Services. Works closely with Facili...