Team Lead

Position Overview

Enter The Role: As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in‑store experience.

Leading by example with a positive, problem‑solver mindset, you are ready to jump into action – keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This is a full‑time permanent position at our Mississauga store located at Unit 1-5980 McLaughlin Road, Mississauga, ON, L5R 3X9.

Responsibilities / Accountabilities

Customer and Store Operations

• Answer phones and emails, and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them.