Team Lead - Lob Español

**Customer Service/Support****Location**- Santiago de Querétaro, Mexico***Job Title:Team Lead - LOB Español**Job Description**:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and fina...