Scotiabank
Tangerine Senior Manager Banking Services
Job Description
Join Tangerine in Moncton as the Senior Manager for Everyday Banking. This role emphasizes customer relationship building and strategic leadership to meet service and sales targets.
As a leader, you will oversee service and sales efforts, fostering a strong customer culture while ensuring operational compliance. You'll guide teams in understanding risk management and help improve service delivery effectiveness. Your role directly impacts client experiences, aiming for excellence in all banking interactions.
Key Responsibilities:
• Drive a customer-focused culture across the team
• Maintain service delivery quality and productivity standards
• Participate in key corporate improvement projects
• Enforce compliance with policies and regulations
• Develop effective interdepartmental relationships
Requirements:
• University Degree or equivalent experience required
• Minimum 5 years contact centre experience, 2-3 as a leader
• Strong process management and an...
As a leader, you will oversee service and sales efforts, fostering a strong customer culture while ensuring operational compliance. You'll guide teams in understanding risk management and help improve service delivery effectiveness. Your role directly impacts client experiences, aiming for excellence in all banking interactions.
Key Responsibilities:
• Drive a customer-focused culture across the team
• Maintain service delivery quality and productivity standards
• Participate in key corporate improvement projects
• Enforce compliance with policies and regulations
• Develop effective interdepartmental relationships
Requirements:
• University Degree or equivalent experience required
• Minimum 5 years contact centre experience, 2-3 as a leader
• Strong process management and an...