TELUS Digital
Tactical resource planning analyst
Job Description
Tactical Resource Planning Analyst
Job Summar
y The Tactical Resource Planning Analyst is responsible for workforce planning, capacity management, and operational resource optimization. This role ensures customer commitments are met by aligning workforce availability, demand forecasts, and operational requirements while supporting cost-effective service delivery
.
Job Roles & Responsibiliti
es Monitor demand, backlog, and due date performance; adjust capacity plans to meet service commitment
s. Develop and maintain weekly resource plans, capacity settings, and workforce allocation strategie
s. Collaborate with Dispatch, Field Operations, and Leadership teams to support workforce planning and executio
n. Manage partner capacity requirements and recommend actions to address resource gaps and operational constraint
s. Analyze workforce performance, prepare operational reports, and provide recommendations to improve service delivery and efficienc
y. Support wo...
Job Summar
y The Tactical Resource Planning Analyst is responsible for workforce planning, capacity management, and operational resource optimization. This role ensures customer commitments are met by aligning workforce availability, demand forecasts, and operational requirements while supporting cost-effective service delivery
.
Job Roles & Responsibiliti
es Monitor demand, backlog, and due date performance; adjust capacity plans to meet service commitment
s. Develop and maintain weekly resource plans, capacity settings, and workforce allocation strategie
s. Collaborate with Dispatch, Field Operations, and Leadership teams to support workforce planning and executio
n. Manage partner capacity requirements and recommend actions to address resource gaps and operational constraint
s. Analyze workforce performance, prepare operational reports, and provide recommendations to improve service delivery and efficienc
y. Support wo...