Intact
System Analyst Focused on Contact Center Solutions
Job Description
Take your career to the next level as a System Analyst specializing in contact center solutions at Intact, with a focus on Genesys and telephony systems. Contribute significantly to technology integrity.
This role involves acting as a technical advisor, analyzing user needs related to communication infrastructures like Genesys Cloud. You will track requests efficiently, maintaining collaboration with various departments while documenting processes to enhance service delivery. You will also be involved in training new team members to ensure knowledge transfer.
Key Responsibilities:
• Analyze technical needs and provide user support
• Focus on telephony infrastructures, particularly Genesys Cloud
• Track incidents and manage change control procedures
• Create user reference documentation for efficiency
• Support training and skill transfer within the team
Requirements:
• University degree or equivalent in relevant...
This role involves acting as a technical advisor, analyzing user needs related to communication infrastructures like Genesys Cloud. You will track requests efficiently, maintaining collaboration with various departments while documenting processes to enhance service delivery. You will also be involved in training new team members to ensure knowledge transfer.
Key Responsibilities:
• Analyze technical needs and provide user support
• Focus on telephony infrastructures, particularly Genesys Cloud
• Track incidents and manage change control procedures
• Create user reference documentation for efficiency
• Support training and skill transfer within the team
Requirements:
• University degree or equivalent in relevant...