MCI
Sydney Call Center Operations Manager
Job Description
Manage call center operations as the Call Center Manager in Sydney, NS, ensuring high performance and client satisfaction in a bustling environment. Mentor staff while driving engagement and meeting KPIs.
This role is designed for candidates with substantial experience, requiring a bachelor’s degree and over 5 years in the contact center industry, including management exposure. You'll oversee daily operations, manage workforce planning, and collaborate with clients to meet expectations, all while fostering team development and engagement.
Key Responsibilities:
• Manage daily operations and uphold performance metrics
• Lead and mentor team members to boost engagement
• Analyze performance and propose improvement strategies
• Collaborate with clients regarding service delivery standards
• Handle workforce scheduling and resource planning
Requirements:
• Bachelor’s degree in business, Operations, or similar
• Over 5 years of contact center experience
• At ...
This role is designed for candidates with substantial experience, requiring a bachelor’s degree and over 5 years in the contact center industry, including management exposure. You'll oversee daily operations, manage workforce planning, and collaborate with clients to meet expectations, all while fostering team development and engagement.
Key Responsibilities:
• Manage daily operations and uphold performance metrics
• Lead and mentor team members to boost engagement
• Analyze performance and propose improvement strategies
• Collaborate with clients regarding service delivery standards
• Handle workforce scheduling and resource planning
Requirements:
• Bachelor’s degree in business, Operations, or similar
• Over 5 years of contact center experience
• At ...