Support Team Lead (Retail)

About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most.
They are the voice of our customers, working closely with product teams to improve experiences and keep wow‐level service at the heart of Revolut.
We're looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team.
You'll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.
What you'll be doing
Managing a team of 5–10 FTEs
Leading the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
Conducting regular 1:1s, team meetings, and performance reviews
Challenging processes and procedures for continuous improvement
Raising awareness of unusual trends in performance
Seeking to go above and beyond the role by taking ownership of difficul...