Support Lead Cds - D365 Support Engineer
Job Description
**Req ID**: ******We are currently seeking a Support Lead CDS - D365 Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**Support Lead CDS - D365 Support Engineer****Job description**Work as part of a team that supports and enhances worldwide business processes and systems.Utilize your strong technical competencies and functional business expertise to identify, evaluate and support systems and processes for Ecolab Industrial Sales & Service business users.This position of Support Engineer is a versatile position that requires very good problem-solving skills & Communication.The Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.Responsible to escalate unresolved issues to appropriate development team in a timely manner.
**RESPONSIBILITIES**:- Escalate complex issues to the appropriate teams in the timely manner.
- Collaborate with other teams to improve the overall customer ex...