Support Documentation Manager Role Toronto

Lead the documentation efforts as the Manager of Support Documentation, ensuring clarity and scalability in customer-facing materials. This role combines strategic oversight with operational responsibilities in a fast-paced SaaS environment.

Stepping into this managerial position, you will guide a team of writers and specialists dedicated to creating effective knowledge bases. With over three years of experience in people management, your expertise in content governance and scalable information architecture will be critical. You will collaborate across departments to enhance documentation processes and improve discoverability.

Key Responsibilities

• Lead a team of technical writers and documentation specialists
• Own documentation strategy and lifecycle management
• Optimize publishing workflows in the CMS
• Enhance information architecture and navigation structures
• Collaborate with cross-functional teams to align documentat...