Nameless
Support Coordinator at Sonder
Job Description
Elevate workplace wellbeing with Sonder as a Support Coordinator in Waterloo, Sydney. You will be the first point of contact for members, ensuring mental health and safety support 24/7.
As a Support Coordinator, you will report to the Support Centre Manager, assisting members with their mental health and safety concerns. You'll handle a range of requests with a focus on delivering high-quality support and communication. Your ability to process critical situations alongside your Supervisor will be essential to the role.
Key Responsibilities:
• Coordinate emergency and non-emergency requests efficiently
• Collaborate with Nurses and Psychologists for escalated cases
• Liaise with external stakeholders for optimal member outcomes
• Contribute to enhancing operational processes and functionality
• Work primarily from the office in Waterloo, Sydney
Requirements:
• Experience in a high-pressure environment or call centre
• Superior English communication skills; ...
As a Support Coordinator, you will report to the Support Centre Manager, assisting members with their mental health and safety concerns. You'll handle a range of requests with a focus on delivering high-quality support and communication. Your ability to process critical situations alongside your Supervisor will be essential to the role.
Key Responsibilities:
• Coordinate emergency and non-emergency requests efficiently
• Collaborate with Nurses and Psychologists for escalated cases
• Liaise with external stakeholders for optimal member outcomes
• Contribute to enhancing operational processes and functionality
• Work primarily from the office in Waterloo, Sydney
Requirements:
• Experience in a high-pressure environment or call centre
• Superior English communication skills; ...