C.H. Robinson
Supervisor SD Freight Pay
Job Description
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
**Business Strategy**:
- Drive consistent execution that meets Service Delivery Freight Audit and pay requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Oversee projects (savings, first pass yield, carrier financial scorecard, PFEL, accessorial/spend an...
The duties and responsibilities of this position consists of, but are not limited to, the following:
**Business Strategy**:
- Drive consistent execution that meets Service Delivery Freight Audit and pay requirements and expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
- Key customer contact for Service Delivery (Operational) needs
- Collaborate with multiple areas of the business to drive standardization of leading practices
- Oversee projects (savings, first pass yield, carrier financial scorecard, PFEL, accessorial/spend an...