Supervisor of Client Care

Supervisor, Client Care

Independent Living Services Simcoe County (ILS) is a leading Ontario Health funded not-for-profit agency that supports adults to live independently and well in their homes.

What you would be doing

The Supervisor, Client Care fosters a positive and supportive work culture while proactively managing service‑related risks and ensuring full compliance with ILS policies, procedures, and legislative requirements. The Supervisor monitors the quality of care provided to clients and oversees the daily coordination and delivery of client services to ensure consistency, safety, and service excellence.

Key Responsibilities

Governance and Service Excellence

• Uphold organizational policies, procedures, and service‑excellence standards related to daily client service delivery.
• Promote client rights, independence, and informed decision‑making throughout the service delivery process.
• Ensure cl...