Summer Student, Customer Care (Florenceville-Bristol)

Overview

You belong at Day & Ross.

Summer Student, Customer Care

Full-Time, Temporary (June to August)

Florenceville-Bristol, NB

Responsibilities

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift.
• Multitask between emails and inquiries via web chat simultaneously.
• Open and maintain cases within Salesforce based on all customer inquiries/interactions via phone or e-mail.
• Collect and process customer credit card transactions.
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner. Seek answers from the supervisor when unsure, in order to provide the customer with an accurate response.
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.
• Work with other members of the team ...