Link-Worldwide
Subdirector De Experiencia Al Cliente - Hipotecario (Xico) (Chalco de Díaz Covarrubias)
Job Description
Responsibilities
- Manage, supervise and coordinate day-to-day operational activities in the unit.
- Act as stakeholder manager of vendors and other stakeholders.
- Ensure and monitor timely expense reimbursement and vendor invoice payments based on Service Level Agreements.
- Ensure the accuracy and completeness of the services.
- Establish consistent and standardized operational processes.
- Provide assistance for all processes within the unit and assume primary responsibility.
- Assist Business Unit (BU) Head in accommodating requests related to the BU, including providing requested data from the Regional office, auditors, and other parties.
- Assist BU Head in identifying risk and opportunities related to BU activities, and to other Citi processes in general.
- Complete and ensure timely submission of deliverables related to BU Compliance/Risk and Control and/or Management Information Systems reports as required b...