iContact
Strategic Technical Account Manager
Job Description
Elevate client satisfaction in the Ottawa area as a Strategic Technical Account Manager with Ziff Davis. The role requires deep technical expertise and a focus on customer growth and retention strategies.
Ziff Davis seeks a dedicated Technical Account Manager to serve as the single point of contact for our enterprise clients. You will leverage your technical skills to bridge client needs with our operational capabilities, ensuring effective onboarding and ongoing support. Additionally, you'll engage in commercial activities to mitigate churn and identify expansion opportunities.
Key Responsibilities: • Partner with sales for smooth client transitions • Oversee client onboarding processes and IP warming • Act as primary escalation point for technical queries • Conduct performance audits and quarterly reviews • Collaborate with product teams to enhance client services
Requirements: • 3–5+ years in a related technical role • Strong understanding of APIs and emai...
Ziff Davis seeks a dedicated Technical Account Manager to serve as the single point of contact for our enterprise clients. You will leverage your technical skills to bridge client needs with our operational capabilities, ensuring effective onboarding and ongoing support. Additionally, you'll engage in commercial activities to mitigate churn and identify expansion opportunities.
Key Responsibilities: • Partner with sales for smooth client transitions • Oversee client onboarding processes and IP warming • Act as primary escalation point for technical queries • Conduct performance audits and quarterly reviews • Collaborate with product teams to enhance client services
Requirements: • 3–5+ years in a related technical role • Strong understanding of APIs and emai...